Friday 14 December 2007

You couldn't make this up.

My original plan was to post two incidents over the weekend, but I somehow forgot about them. So I'll cover one just now and maybe the other incident later.

At Hotel B, the place which haunts the company directors dreams, there was an incident involving a receptionist and a relief F&B Manager. One night, after they had finished their shift and left everything to their capable night manager's hands, they went to the local pub.

At around midnight, I received a call from the F&B Manager asking if I could call them a taxi, so I told them to call back in ten minutes and I'd have an answer. I called both the taxi numbers, and they both were switched off. I waited for the F&B Manager to call back, which she did. An hour and a half later. Before I could tell her that I had tried to obtain a taxi for them, she asked me to call her a taxi and she'd call back in ten minutes. I was sensing Deja Vu here, so I stopped her and told her that I had already tried to call a taxi, with no success. She hung up and I thought no more of it.

At around 2am, the phone rang. It was the Relief General Manager, from one of the sister hotels, who had been here a few weeks previously and started implementing procedures. He informed me that he had just received a call from a rather upset and scared receptionist. Apparently, the F&B Manager had gone off with an unknown male and left the receptionist to make her own way back to the hotel. Alone, drunk, in the dark and with no idea which direction she was heading in. She was lost and frightened. He asked if there was anyone there who could take the staff car out to try and find her. I told him that the only people who were insured to drive it weren't in the hotel. I thought for a moment, and then told him that I'd call the Police. The station is down the road from the hotel, so when they are driving up, they would be able to notice her and take her back.

I searched the entire reception area for the local Police Station's telephone number, but it wasn't written down anywhere. So I called the next town over to ask for the number, which they wouldn't give to me, but they did take my details and informed me that the missing receptionist was on the other line to them.

There was nothing more I could do, except wait. About an hour later, and several phone calls from the other Manager, I decided to do my security checks.

When I went around the back of the building, I noticed the motion-activated light at the Kitchen was on. I thought this was strange, but there are a few causes (cats mainly) which can trigger the detector. I completed the external checks and went back inside and up to the first floor. I had just got to one of the fire exits, when I noticed two persons walking around outside the rear of the building. I made my way back downstairs to the front door and opened it. The two people I had seen wandering suspiciously around the rear of the hotel, were staff. One of whom, was carrying a portable television. He informed me that the Police were outside looking for me.

I walked outside and noticed the Police car parked up opposite the hotel with it's spotlight pointed at the entrance of the hotel. I walked over and had a few words with the officer, who told me that he was returning my receptionist safe and well.

With that news, I went back inside and called the RGM and he was happy that she was back and asked me to tell her to call him as soon as possible. I said I'd pass on the message, when the Police and the receptionist walked in.

One person did stop and offer her a lift, but she declined his offer and he turned the car around and drove back in the direction he had just come from. Makes you wonder sometimes.

There was another incident which happened that weekend, but I'll save that for another time.